Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  


Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.  
 

Contact Us

Phone

Patient Advocate Assistance
(843) 228-5528

Hours

Patient Relations/Advocate
Monday-Friday
8:00 a.m. to 4:00 p.m.
CLOSED
Training and federal holidays

Email

Send an email to the Patient Advocacy Office

Don’t forget to keep your family’s information up to date in DEERS!