Appointment Lines Are Open
Appointment lines will be going down temporarily on Tuesday, Feb 27th from 1000-1200 but hopefully should be back up afterwards.
For medical emergencies please dial 911 or report to the nearest emergency room.

For urgent non-emergency illness or injuries, call TRICARE’s Nurse Advice Line at 1-800-TRICARE (874-2273), option 1, to talk to a registered nurse who can answer your urgent care questions, give you health care advise, and/or help you find a doctor (network urgent care facility). The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S. except those enrolled in the US Family Health Plan.
You may also request an appointment using the MHS Genesis Patient Portal by visiting: and submit a new message to your assigned Primary Care Provider by searching last name, first name. Click on the following link for a video on how to register in the portal.

Health Services


Our Pharmacy personnel are trained professionals whose focus is providing you with the best possible health care. We work with your physician to make sure you are receiving the correct strength and schedule your physician has prescribed.  Your prescription is constantly checked to ensure that it is properly filled, labeled and free of significant drug interactions.  For your safety, always read the instruction label and any precautionary labels on your medication bottle before administering or taking the first dose.  We are available to answer questions and concerns you may have about your medications.

Filling Prescriptions

A valid ID card is required for any patient over 10 years old who is receiving a prescription.  If a patient is under 10 years of age and does not have a valid ID card, then the sponsor or his/her dependent over the age of 16 with a valid ID card may pick up the prescription(s). Copies of ID cards and/or a Power of Attorney may be used to pick up medications.  Each new prescription must be presented to the pharmacy for initial filling.  Thereafter you can request a refill by calling the automated line 843-228-5402.  Refills can be picked up at the Refill Site or at the ScriptCenter machine located inside the hospital.

Phone in Refill System

The pharmacy has a mandatory command policy requiring patients to call in all refills. Please be advised that walk-in refills are not allowed. Refills will be ready for pick-up at the Drive-through Pharmacy 3 working days after they are called in. Refills are held for seven days before being returned to the shelf.  Weekends and Federal Holiday requests will be processed on the next business day.

To order your refill, call the phone number listed on your medication label, 823-228-5402. Follow the directions from the automated system. You will need your prescription number and the last four digits of the sponsor's social security number.

Contact Us


Main Pharmacy

Monday, Tuesday, Wednesday and Friday
Closed federal holidays

Refill (Drive-thru) Pharmacy 

Monday-Friday, 0900-1700
Closed for lunch from 1300 to 1330


843-228-5402 (Refill Automated Line)


1st floor, east wing

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