Appointment Lines Are Open
Appointment lines will be going down temporarily on Tuesday, Feb 27th from 1000-1200 but hopefully should be back up afterwards.
For medical emergencies please dial 911 or report to the nearest emergency room.

For urgent non-emergency illness or injuries, call TRICARE’s Nurse Advice Line at 1-800-TRICARE (874-2273), option 1, to talk to a registered nurse who can answer your urgent care questions, give you health care advise, and/or help you find a doctor (network urgent care facility). The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S. except those enrolled in the US Family Health Plan.
You may also request an appointment using the MHS Genesis Patient Portal by visiting: and submit a new message to your assigned Primary Care Provider by searching last name, first name. Click on the following link for a video on how to register in the portal.

Health Services

Case Management

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Who is eligible?

  • TRICARE Prime patients
  • Participation is voluntary

Diagnoses considered

  • AIDS
  • Bone marrow transplants
  • Major burns
  • COPD
  • Diabetes
  • Dual medical and psychiatric diagnosis
  • Dual psychiatric and substance abuse diagnosis
  • Extended hospitalization
  • Head trauma
  • High drug costs
  • Neonates in NICU
  • Neoplasms
  • Spinal cord injuries

Other categories considered

Diagnostic categories

  • Catastrophic illness or injury
  • Chronic or terminal illness
  • Multiple medical problems

Patient status

  • Functional / Physical deterioration
  • Lack of family / Social support

Patient behaviors

  • Non compliance / resistance to treatment
  • Inability to follow treatment

General indicators

  • Repeat admissions
  • Unexpected re-admissions
  • Multiple Emergency Department visits / Providers

How long will Case Management services last?

Services last until your Case Management goals are reached or until you and your case manager decide they are no longer necessary and/or helpful. Case management may be resumed at a later time if needed.

Is there a fee?

Case management is a TRICARE / Prime benefit. There is no additional charge and no billing to your insurance for this service. 

Referral to Case Management

Electronic Referral: Ask your Primary Care Manager (PCM) to write a consultation to Case Management services.
Self-Referral: You can self-refer by calling 843-228-5219.
Visit: 2nd Floor of the Naval Hospital in the Healthcare Business Directorate, Room: 2W202

Who will be my Case Manager?

You will work with a registered nurse and/or social worker. Everyone has the same goal — to help you reach optimum health as soon as possible.

Will my Primary Care Manager be informed of these plans and services?

Your PCM is part of the team that helps you make plans and decisions about your health goals. Based on these goals, your case manager develops a plan and continually updates it as you progress. The PCM and you have the final say about your care.

Along the way, we share with you

  • Your progression according to the case management plan
  • Our professional evaluation of family dynamics affecting response to treatment
  • Medical insurance coverage as it impacts identified medical needs

Your rights

  • Privacy
  • Be cared for with courtesy and respect
  • Be told about your health care problems
  • Be told how your problems are usually treated and share in the planning
  • Be told what you can expect from treatment
  • Agree to your treatment
  • Refuse any part of your treatment
  • Be counseled about what complications could occur if you refuse a treatment
  • Be discharged from the case management program at any time you wish

Your responsibilities

  • Treat the case manager with courtesy and respect
  • Ask questions about any part of the care you do not understand
  • Discuss with the case manager any changes in your condition or how you feel
  • Talk to the case manager about other health problems you have had in the past
  • Inform the case manager about all medications and remedies you are using
  • Follow through on shared goals
  • Let the case manager know if you are having problems following any instructions
  • Let the case manager know if you decide not to follow the plan of care

Contact Information


Monday through Friday 0730 - 1600 except for Federal Holidays


Nurse Case Manager - Naval Support Facility and MCAS:

Nurse Case Manager - Mental Health for Tri-Command:

Nurse Case Manager - Parris Island:

Nurse Case Manager - Medical Boards
(843) 228-5210


Main Location 2nd Floor of the Naval Hospital in the Healthcare Business Directorate, Room: 2W202
Need to Update Your Information in DEERS? Click Here