Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Inspector General

Inspector General (IG) Hotline Complaints

If you suspect:

  • Fraud
  • Waste
  • Mismanagement
  • Reprisal (Military Whistle blower Protection)
  • Improper referral for mental health evaluation

Then follow the Four-Step Hotline Complaint Procedure below:

Four-Step Hotline Complaint Procedure (Fraud, Waste and Abuse Mismanagement Hotline Complaint Form):

Reprisal/Whistle blower Protection Information:

Reprisal (DoD Contractors):
File reprisal complaints with the Department of the Defense Inspector General.

Reprisal (Military Members Whistle blower Protection):
File complaints with one of the following:
  • Department of Defense IG -Toll Free # 1-800-424-9098, or the
  • Naval Inspector General - Toll Free #1-800-522-3451
  • Any Department of the Navy Inspector General<
Reprisal (Navy Civilian Employees Whistle blower Protection):
File complaints with the Office of Special Counsel - Toll Free #1-800- 872-985

Contact Us

Phone

If You Have Any Questions or Require Assistance: Please call your Command Hotline Coordinator: (843) 228-5151 Internal Hotline: (843) 228-5759 Fax: (843) 228-5090

Email

usn.beaufort.navhospbeaufortsc.list.ighotline@health.mil  

DHA OIG:

DHA OIG Hotline Phone:  703-681-9700

DHA OIG Hotline Email:  dha.ighotline@health.mil

Don’t forget to keep your family’s information up to date in DEERS!